Training required to be a crowd controller
Before you can apply to be a licensed crowd controller, you need to complete all modules of a Certificate II in Security Operations through a registered training organisation.
Use the training.gov.au website to find a training provider.
If you're travelling on a student visa, make sure the training organisation you use is registered with the Commonwealth Register of Institutions for Overseas Students. We don't accept training certificates based on credit transfers for international students.
| Course module | Module code |
|---|---|
| Apply effective communication skills to maintain security (Find a provider) | CPPSEC2101 |
| Apply legal and procedural requirements to work effectively within a security team (Find a provider) | CPPSEC2102 |
| Apply WHS, emergency response and evacuation procedures to maintain security (Find a provider) | CPPSEC2103 |
| Apply risk assessment to select and carry out response to security risk situations (Find a provider) | CPPSEC2104 |
| Provide quality services to a range of security clients (Find a provider) | CPPSEC2105 |
| Protect self and others using basic defensive techniques (Find a provider) | CPPSEC2106 |
| Patrol premises to monitor property and maintain security (Find a provider) | CPPSEC2107 |
| Screen people, personal effects and items to maintain security (Find a provider) | CPPSEC2108 |
| Monitor and control access and exit of persons and vehicles from premises (Find a provider) | CPPSEC2109 |
| Monitor and control individual and crowd behaviour to maintain security (Find a provider) | CPPSEC2110 |
| Apply security procedures to manage intoxicated persons (Find a provider) | CPPSEC2111 |
| Apply security procedures to remove persons from premises (Find a provider) | CPPSEC2112 |
| Escort and protect persons and valuables (Find a provider) | CPPSEC2113 |
| Provide first aid (Find a provider) | HLTAID011 |
Working while training
A restricted licence allows you to complete your training as you work, as long as a fully licensed security provider supervises you.
A restricted licence only lasts for 6 months—you can't apply for an extension. During this time, you must:
- complete the training requirements
- apply for a full, unrestricted licence.
Your crowd controller supervisor needs to:
- be in the same location as you—preferably able to see you unless this isn't practical
- be able to immediately assist you
- give you detailed written instructions about your work
- write down the tasks you perform
- regularly check your progress and include written notes.
Your supervisor must not supervise more than 3 restricted licence holders at once.
More information
- Find out about compulsory ongoing training to keep your licence.
- Read about what crowd controllers do.
- Find out more about security industry regulation.
- Subscribe to the Security Buzz newsletter for industry updates.